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Seminar
Schedule
The 2010 Limo Digest Show Educational Seminar Program will be 4 days of non-stop information and inspiration.
The limousine industry has clearly evolved over the past two decades and our seminar program has evolved as well. The industry's only 4-day educational series is an impressive combination of business experts and industry top performers. With fresh topics, nine first- time speakers, and a focus on small business excellence, the 2010 seminar program is sure to be our best ever.
Educational Seminar Series & Coffee
Sponsor
Sunday, November 7, 2010
11:00 a.m. - 12:15 p.m.
Lessons Learned from Profitable Limousine Companies with Alex Mayer of AAA Worldwide in New Jersey and Gary Arndt of A Limousine in Pittsburgh – Financial management and planning in real life, in real time with two mid-size operators that are producing black ink, and how they are doing it. Focus is on the largest items that affect a limousine company’s profitability including fleet management, staffing, personnel management, and budgeting.
1:00 p.m. - 2:00 p.m.
Family Business Success Strategies with Bernard J. D'Avella, Jr., of Prudent Publishing in New Jersey – Session focuses on ways to use family relationships to strengthen the business, maintain the proper balance between family and the business, use market compensation principles to improve the business, prevent the business from harming family relationships and observing proper boundaries in both, use succession planning to both provide for the proper passing of the business baton and permit the founder to maintain the desired level of involvement, and use proper estate planning to protect future generations operating the business.
2:15 p.m. - 3:15 p.m.
Keeping It Legal: What Every Owner Should Know About Employment Law with Jeffrey Hitt of TOC Chauffeured Transportation in New Jersey and Jeffrey Pagano, attorney/partner in Crowell & Moring in New York City – Session focuses on the independent contractor issue, overtime wages, and workers’ compensation. Jeffrey Pagano is a New York labor attorney with more than 20 years of litigation experience focusing on employment issues. Jeffrey Hitt has more than 30 years of management experience in the trucking and chauffeured transportation industry. This session will provide factual, real world information on some of the critical issues facing your business.
Monday, November 8, 2010
8:30 a.m. - 9:30 a.m.
Building Your Business with Social Media with Will Gregory of Will Gregory Public Relations in Kansas City – One of the country’s hottest PR professionals gives simple, pointed tips on developing a social media strategy for your transportation company. Facebook, Twitter, MySpace, Linkedin, Plaxo, and many of the related sites will be deconstructed and explained by an expert.
9:45 a.m. - 11:15 a.m.
Differentiating Your Service Through Hospitality with Susan Reilly Salgado, Ph.D., Managing Director of Hospitality Quotient in New York City – Learn how NYC’s top restaurant group delivers excellence and hospitality to customers every day by first taking care of the team. Session focuses on lessons learned from the Union Square Hospitality Group’s newly launched consulting firm, Hospitality Quotient. Find out why Zagat’s NYC restaurant guide recognized Union Square Café and Grammercy Tavern as the Big Apple’s #1 and #2 eatery in 2009 and why five other Union Square Hospitality Group restaurants made Zagat’s NYC Top 50.
11:30 a.m. - 12:30 p.m.
Keynote Address: How To Become a Great Boss with Jeffrey Fox, New York Times, Business Week, and Wall Street Journal Best-Selling Author
Sponsored by Cadillac
Tuesday, November 9, 2010
8:30 a.m. - 9:30 a.m.
Making Money in the Affiliate Game with Michael Lindsey of Lindsey Limousine in Connecticut and Kevin Hoque of RideCentric in Dallas – The basics for building your national network and gaining in-bound affiliate work. Session focuses on creating your network, pricing out of town trips, following best practices, and acquiring the right tools to manage a national network. A great session for anyone who believes in the importance of building a true “national” transportation network.
9:40 a.m. - 10:40 a.m.
Built to Last: Creating and Maintaining a Great Limousine Company with Tom Mazza – Take a 60 minute thrill ride with the limousine industry’s leading expert and consultant. This session will lay out step by step a plan to build and maintain your limousine company in a post-recession economy. From hiring and training great employees to developing a cost-efficient marketing strategy to managing your growth. All topics will be covered with a mix of solid information, on-point anecdotes, humor, and a dose of tough love.
10:50 a.m. - 11:50 a.m.
State of the Industry
Wednesday, November 10, 2010
8:30 a.m. - 10:00 a.m.
Managing Great Chauffeurs with David Hartson of LV Transportation Academy and Ron Fuller of Lancer Insurance – The heart and soul of the business has never changed. Your chauffeur staff is where the rubber meets the road, and great companies depend on their driving staff. This session will focus on hiring, training, and supervising a world-class chauffeur team and will also present all aspects of managing an effective safety program for your driving team.
10:15 a.m. - 11:45 a.m.
Power Selling for Your Reservation and Sales Team with Pat Charla of LEAP and Brett Tyson of Harrison Global in Boston – Session will focus on turning information calls into sales, training your staff, asking the right questions, utilizing your website, incentivizing team members, and more.
Educational Seminar Series & Coffee Sponsor
